You built the brand. We handle the noise. Ghost CX is the invisible CX operation behind scaling Shopify merchants — handling every ticket, return, and escalation under your name.
Built for Shopify brands doing $500K–$20M who are drowning in customer service.
47 open · avg 3.2 days pending
Order #4821 · customer follow-up #3
96% positive · 214 tickets closed
Email · Chat · Instagram · TikTok DMs
Wrong size · replacement shipped via ShipBob
Growth is supposed to feel like winning. But past a certain volume, customer service stops being a task and starts being a full-time job.
Manual returns handling burns margin and time. Without a system, it doesn't scale.
Your 3PL's mistakes become your brand's problem. Delays and lost packages show up as 1-stars.
When angry customers find you directly, something is broken. You didn't build this to do triage.
Every hour in the ticket queue is an hour not spent on product, growth, or revenue.
A trained support hire costs $40K+ and takes months to ramp. Ghost CX is live in 48 hours.
If you're on Shopify, working with a 3PL, and your support queue is growing faster than your team — Ghost CX was built for exactly this stage.
Full ownership of your CX operation. Every interaction branded to you. Customers never know we exist.
Your brand name, our team. Every interaction — fully branded to you.
Omnichannel coverage: email, chat, Instagram, TikTok, Facebook.
End-to-end returns — processing, communication, refunds, exchanges.
Lost packages, wrong items, late orders — we own resolution.
We intercept and resolve before situations reach you.
Turn bad experiences into loyalty. We recover relationships that would otherwise churn.
We audit your operation, close the gaps, and build systems that scale.
Weekly visibility into ticket volume, resolution times, CSAT trends.
Most brands are fully live within two business days. No lengthy procurement process. No 30-page onboarding doc.
We review your support volume, open queues, channels, and gaps. You get a clear diagnosis — even if you don't move forward.
We integrate into Gorgias, Zendesk, Shopify, Klaviyo. We learn your brand voice, policies, and escalation rules. We become your invisible team.
Elite on-brand support, around the clock. As your volume grows, we scale with you. No re-hiring. No retraining.
Built by people who've actually run high-volume CX operations.
Ghost CX was founded by operators who've managed customer experience, fulfillment escalations, returns workflows, and client relationships at companies like ShipMonk and Happy Returns — and supported national accounts like Sherwin-Williams. We didn't build this from a deck. We built it because we needed it.
Talk to the TeamInside ShipMonk-scale fulfillment — managing CX for high-volume merchant accounts.
Deep experience with Happy Returns workflows, exchange management, and recovery at scale.
Managing support operations from D2C startups to national accounts including Sherwin-Williams.
We understand margins, velocity, SLAs, and what a bad CSAT score actually costs your brand.
Adjust the sliders. See the real cost of running CX in-house at your current volume.
At your time value: $3.3K/week — or ~$171.6K/year — in founder time on support tickets.
We're not a BPO reading from scripts. We're an embedded CX operation built by operators who know what's at stake.
Every email, chat, and DM sent under your name, in your voice, following your policies. Customers never know we exist.
We work inside Gorgias, Zendesk, Shopify, Klaviyo, Loop, and more. No new software. No migration. We fit your operation.
Built by people who've managed fulfillment ops and enterprise CX — not call center managers. We understand what losing a customer actually costs.
Black Friday, Cyber Monday — Ghost CX scales on demand. No scrambling, no dropped tickets during your biggest weeks of the year.
A viral moment is a gift — unless support can't keep up. We absorb the spike instantly so it stays a growth moment.
Lost packages, wrong items, warehouse delays — your 3PL's failure lands in your customer's inbox as your problem. We own the resolution.
You can't spend six months hiring and training a support team. Ghost CX gives you enterprise-level CX from week one.
Primarily Shopify and Shopify Plus. For fulfillment, we're experienced with ShipMonk, ShipBob, Happy Returns, and Flexport. On support tooling, we embed into Gorgias, Zendesk, Freshdesk, Klaviyo, and Loop Returns. If you're using it, we've likely worked inside it.
Most brands are live within 48 hours. CX Audit call, one day of brand training and tool integration, and we're handling your tickets under your name. If you have an urgent need, we move faster.
No. Every interaction is fully white-labeled. Your name, your email address, your tone, your policies. Ghost CX is designed to be completely invisible.
Email, live chat, social DMs (Instagram, TikTok, Facebook), SMS, and Shopify Inbox. You define the scope — we execute it.
BPOs optimize for volume, not brand. Generic scripts, high turnover, one-size-fits-all. Ghost CX is built specifically for Shopify merchants where brand reputation and retention are everything. We operate like an internal team. We understand your margins, your 3PL setup, and what a bad CSAT score actually costs.
Book a free CX Audit. 30 minutes. We look at your support operation, ticket volume, and where customers are falling through the cracks. You leave with a clear diagnosis — whether you move forward or not.
Book a free CX Audit. 30 minutes. No pitch decks. We'll show you exactly where you're losing customers — and what it would look like to fix it.
Book a Free CX Audit